Pharmacy Privacy Notice

We process your personal data, which includes your name, contact details, prescription medicines and data from other pharmacy and health care services we provide to you (including, for example, pharmacy medicines, medicine use reviews, flu vaccinations and stop smoking services) for the purposes of:

Your care - providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;

Our payments - sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,

Management - sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.

We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. A pharmacist is responsible for the confidentiality of your information. You may object to us holding your information. You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information. You may choose to opt out of the NHS using your data for planning and research purposes - please ask for details.

We do not store credit card details nor do we share customer details with any 3rd parties other than necessary service providers who to help us provide our services and improve them, including: delivering your orders and providing emails so you can track the progress of your order. Where we need to share some information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you.

Data Protection Law and Related Regulations

We are committed to keeping to all data-protection laws that apply, including the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR, 2003) and the General Data Protection Regulation (GDPR).
If you have any questions about data protection and your rights, you can contact our Our Data Protection Officer  via [email protected]

Your Rights

The UK's data protection laws provide you with certain rights: the right to request access to, rectification or erasure and portability of information relating to you as well as the right to request the restriction of our processing/use of information concerning you and the right to object to our processing in certain circumstances. You have the right to withdraw consent at any time for processing that is based on your consent and to information about how we are using information relating to you. Please note GDPR regulation provides exceptions to these rights in relation to health, where the retention of data is required for legitimate medical and legal reasons.

Version control

01/11/2019 First Draft
07/04/2022 Privacy Policy updated to include further information about GDPR (EU) 2016/679 legislation.