Delivery Policy

We send the majority of our orders with Royal Mail, which is free for Monthly Packs and orders above £25.

Royal Mail Tracked 24
Free for orders over £25.
£4.80 for orders under £25.
Typically delivered in 1 working day.
Track your order’s progress as soon as it leaves our warehouse.
You will also be able to select a safe place where your item(s) can be left if you’re not home.
Receive optional text updates regarding your delivery.
Orders from our online shop placed on a weekday before 1PM will be packed and delivered on the same day.
Order placed after 1PM will be packed and sent for next day delivery.

Please note that 24 Tracked is an indication by Royal Mail, not a guarantee. Typically, 97% of orders reach their destination the next day.

Royal Mail Tracked 48
We use Royal Mail Tracked 48 to deliver your Monthly Package if your prescription is received with time to spare until you need it. This is typically delivered in 2 working days.

Same Day Delivery
For certain postcode’s within Cambridge, we offer same day delivery on orders placed before 1PM. Customers using a shipping address within the qualifying postcodes will see this option on their check out page.